Frequently Asked Questions

Who can apply?

Raise the Bar is educational program aimed at people of all educational levels with at least one year of experience in HoReCa sector who want to expand their know-how and improve their skills. The program is held in Croatian and participants must be able to speak and write Croatian.

What are the program criteria?

The program is intended for candidates who:

  • have at least one year of experience in HoReCa sector
  • may or may not be employed
  • wish to undergo further training for bartenders, waiters, baristas and managers of hospitality establishments.
Where can candidates apply?

Candidates can apply by completing the application form.

What are the application deadlines?

Participants may choose between two cycles with application deadlines as follows:

Applications for the first cycle must be submitted 13 May  - 15 September 2019.

Applications for the second cycle must be submitted 13 May -  31  January 2020.

Preferred attendance dates may be indicated when completing the application form.
Find out more by clicking on the application form.

How many people will get the opportunity to participate?

Each education cycle will include 15 individuals who demonstrate the greatest desire for learning and perfecting their skills during the selection process in order to contribute to the future of Croatian HoReCa sector.

What does the selection process look like?

Once all applications have been received, a team consisting of Coca‑Cola professionals from two functional areas -  Human Resources and Premium Spirits - will shortlist candidates based on the scores achieved in application. Shortlisted candidates will be invited to a brief interview before final decisions.

Applicants for the first cycle will be selected 16 – 27 September 2019.

Applicants for the second cycle will be selected 3 – 14 February 2020.

How long does the program last and when will it be carried out?

The program will take place in Zagreb, 8 weeks of theory lessons and 4 weeks of practice. Participants may indicate preferred dates in their application.  

The first cycle will start 7 October and end 29 November 2019. Practice will begin on 25 November and go until 31 December 2019.

The second cycle will start 17 February and end 10 April 2020.  Practice will take place between 30 March and 27 April 2020.

Lessons will be held from 9 a.m. until 3 p.m. on working days.

Will the participants be awarded a certificate?

All those who successfully pass exams in theory, bartender and practical parts of the educational program as well as the bar management exam will receive a certificate issued by Coca‑Cola HBC Croatia and the European Bartender School attesting the high level of their knowledge and skills.

Which subjects will be covered?

The program covers subjects as required by HoReCa and tourism sector employers, following latest global trends.

The educational program consists of the following subject areas:

  • role and responsibilities of waiters and bartenders
  • bar management (procedures, team management / employees / hiring / relations, experiences and guest satisfaction, trends / innovation, proactivity / delegating / multitasking, standardization, planning / objectives, profit control, monitoring)
  • rules of behaviour and serving guests in bars and restaurants
  • the proper use of bar equipment, ice, fruits and glasses
  • fermentation and distillation
  • the history, classification, production and tasting of different types of strong alcoholic beverages (vodka, gin, akvavit, genever, rum, cachaça, whiskey, tequila, mescal, cognac, armagnac, calvados, pisco, grappa)
  • the history, classification, production and tasting of different types of liqueur, beer, wine, coffee and coffee beverages
  • the history, classification, production and tasting of different types of mixed drinks (tonics, ginger beer / ale, soda, etc.)
  • preparing personal syrups, liqueurs and shrubs
  • the proper use of all bar techniques
  • recipes for 75 classic cocktails or modern classics
What is the certification process like?

The certification process includes several key steps, each of which must be successfully performed to reach the next step and, finally, to obtain a certificate on the completed educational programme.

Step 1: passing of the final theory exam

Step 2: passing of the bartending exam

Step 3: completion of the practical part of the training

Step 4: passing of the bar management exam

Participants who have attended 90% of the classes and workshops, who have passed  weekly and final exams and completed the practical part will be awarded a certificate.

What does certification cover?

The certification process covers the following elements:

  • attendance of classes and workshops (> 90%),
  • weekly exams in theoretical knowledge and weekly exams on recipes,
  • final theoretical exam,
  • final recipe knowledge exam,
  • final bartender exam,
  • final bar management exam,
  • mentor's opinion of the participant’s performance in the practical part of the program.
How can I join the program as Coca‑Cola customer?

All Coca‑Cola customers may apply to become mentors and have the opportunity that participants complete practice in their facilities. By participating in the project, you can contribute to the growth and development of HoReCa sector and possible expansion of your team by supporting the training of well-educated people.

What does participation in the program as a customer mean?

Participation in the program involves submitting your own bar or restaurant for participants to complete their practice there and assigning the role of mentor to one of your adequately skilled and qualified employees. It is not possible to submit a bar or restaurant for practice without submitting a mentor and vice versa.

By signing the Mentorship Agreement, customers commit to allow the participants the complection of practice in their bars or restaurants and to pay the agreed remuneration.

Apply by sending a short description of your bar or restaurant and information about the potential mentor to:    

Can I submit a letter of recommendation for my employee and will that affect candidate selection?

You can submit a letter of recommendation for your employee and it will be one of the elements that may affect candidate selection, in addition to program criteria.

Eligible candidates will be admitted to the educational program regardless. The outcome of the selection process is a decisive factor for final decision regarding programe participants.